You need an answer now

Something needs fixing? Contact Megadice Casino

Live chat, e-mail and phone reach our team every hour of the day, so the fastest route is always open.

Start live chat Deposits from NZ$17. Withdrawals up to NZ$69,000.

paid out today

865,166 NZ$

4,712 players in the lobby

Megadice Casino Ltd. holds licence MGA/B2C/319/2018 from the Malta Gaming Authority, one of the world's most rigorous regulatory frameworks.

Average withdrawal completes in 4 minutes. The casino processes NZ$53M in payouts every month, verified across 549,000+ player accounts.

All connections are secured with 256-bit TLS encryption. Games are independently audited by GLI and BMM Testlabs, with dispute resolution through SIQ.

Mid-game and stuck

Megadice Casino ways to get help

Quick replies are the house style here, and each channel below is built around that.

Megadice Casino chat

Best for a stalled deposit, a bonus that will not load or any quick question, with a typical answer in two minutes at any hour.

Open chat

Slow lane, clear answers

Best for documents, statements and anything you want in writing; send it to [email protected] and expect a reply within twenty-four hours.

Write to us

Phone over waiting

Best for a card problem or a withdrawal you need talked through; call +64 9 323 3579, lines answer in about one minute on NZST time.

Call support

You are in New Zealand

Less dialling abroad, more local answers

Use this block when the question turns on time zones, local numbers or who supervises the site.

Local lines

NZ phone line+64 9 323 3579

Support time zoneNZST

Languages spokenEnglish, German, Finnish, Norwegian

NZ e-mail address[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/319/2018

Free help

Gambling support groupsProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Megadice Casino complaints

Megadice Casino takes a complaint further

Sets out the four steps from a first message to the Maltese regulator, with nothing skipped.

What should I send with it?

Explain the problem in your own words and attach anything that shows it, such as a screenshot or a transaction reference. A player support agent reads it and replies with what happens next.

Megadice Casino keeps the case open

You get a reference number for the case, and the agent answers with a decision or a request for details. Keep that number: every later step asks for it again.

From agent to manager

Reply on the same case and ask for a review by a manager. A manager looks at what the agent decided and sends you their own answer, usually within one working day.

Megadice Casino hands over the file

If the manager's answer still does not settle it, you may take the case to the Malta Gaming Authority and quote licence MGA/B2C/319/2018. Our team sends the case file on request.

Five addresses, one each

One inbox for each kind of request

This table settles where a message belongs, so yours is handled by the people who own it.

Account

General support questions[email protected]

Document checks and identity[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Megadice Casino operator

Who runs the site you are playing on

After reading this you will know the company, its licence and where to write.

Company

Registered nameMegadice Casino Ltd.

Company numberC-35035 (Malta)

Registered addressSpinola Road, Sliema

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/319/2018

Written contact

Support e-mail[email protected]

Get unstuck faster

Answers first, escalation if you still need it

Removes the worry that a query goes nowhere or that someone will ask for your password.

trustDo I need to escalate if chat leaves me unhappy?+

Say so in the same chat and ask for a supervisor to review it. If the reply still falls short, send the details to [email protected]. Unresolved disputes can then go to the Malta Gaming Authority, the body that licensed this operator.

trustWhat happens when I message support at two in the morning?+

Someone is there, because the team covers every hour of the day and night, weekends included. Numbers on this page are set to NZST, so a Monday evening query in Auckland is answered immediately. Live chat usually replies in two minutes, phone in one.

trustWhat happens when I cannot recall which e-mail I signed up with?+

Tell the agent any detail they ask for, such as your full name, date of birth or a recent deposit reference. That is enough for them to trace the account. No one on the team will ever request your password, so never share it.

trustWhat if my documents are still being checked during a withdrawal?+

Checks normally finish within eleven hours of receiving your proof of identity, proof of address and payment method confirmation. Send them to [email protected] if chat has not already taken them. Once confirmed, your payout can be released.

trustWhat if I only speak German or Finnish?+

Support answers in English, German, Finnish and Norwegian, so you can pick whichever feels easiest. Say your preference at the start of a chat or call and the agent will continue in it. English is the default on this page for New Zealand players.

What to have open before you get in touch

Keep these within reach and the first reply usually settles the question outright.

Your registered e-mail address
A screenshot of the issue
The transaction or case reference
Your deposit or withdrawal amount in NZ$
The device and browser you used

Seven timings

Round the clock here, one working day by e-mail

After reading this you will know which channel answers fastest at the hour you are in.

Live chat

Chat hoursAvailable around the clock

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+64 9 323 3579

Phone waiting time1 minute