Before You Play

Megadice Casino Responsible Gambling: Limits First, Play Second

Play only at 18+, and every Megadice Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks from the start.

Set a deposit limit

Megadice Casino Ltd. holds licence MGA/B2C/319/2018 from the Malta Gaming Authority, one of the world's most rigorous regulatory frameworks.

Starting Out

The Essentials You Need Before You Play

Most players want to know who stands behind the account and where to turn for help.

Minimum age18+

LicenceMalta Gaming Authority, MGA/B2C/319/2018

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion[email protected]

Mid-Session

When Play Starts to Feel Like a Routine

Here is which five controls sit in your account, and when each one earns its place.

Set Before, Not After

Put a ceiling on what you move into the account, and switch it on before a session rather than after a heavier night than you planned.

When You Start Chasing

Name the amount you are willing to see go, and turn this on when you notice losses nudging you to chase them back.

A Nudge as Time Passes

Let the account nudge you as time passes, and switch it on for open-ended evenings when you would rather be told than guess.

Firm Pause, Not a Promise

Close your own access to the account, and choose it when a pause has to be firm rather than something you can talk yourself out of.

See How Long You Played

Have the account show you how long you have been playing, and set it when sessions tend to stretch without you noticing.

Player Safety

A Limit Set Before the First Spin

People expect a limit to be buried in paperwork, but it is four short moves inside the account.

Profile First, Limits Second

Open your profile from the menu at the top of the screen, then check that your name and email address match what you registered.

Where Are the Controls?

Scroll the profile panel until the responsible gambling area appears, and check it lists deposit limits, loss limits and session time reminders.

Three Choices, One Confirmation

Pick deposit, loss or session time, set the figure or the reminder you want, and confirm it before you start playing.

Did the Figure Save?

Read the confirmation line, check the figure matches what you chose, and adjust the same setting whenever your circumstances change.

Need a Day Off, or Months Away?

Short Break, Same Account. Take a time-out when you need hours or days away without shutting the door for good. Choose the break in your account settings and play stops when it begins. Money stays untouched and access returns after the period you picked.

What Do I Gain by Staying Away? Choose self-exclusion for a long stop, held for up to two years. The casino applies it to your account and access stays closed for the full period you set. It cannot be undone early, so pick a length you can live with.

Where Self-Exclusion Happens Here. No national register exists here, so your account is where exclusion is arranged. Set it yourself, or ask live chat to apply it, and the Gambling Helpline Aotearoa can talk you through the decision first. Help stays free on that line.

You've Had Enough

Where Help Sits in This Country

Every service here is free and confidential, which is how we think support should work.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa to speak with someone about your own play or a relative's, any hour of the day, free and confidential. Text support also runs on the same service. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Contact the Problem Gambling Foundation for free counselling, peer support and cultural support, with clinics around the country. Phone or text weekdays during business hours, or ask a relative to call on your behalf. pgf.nz

Safer Gambling Aotearoa

Read through Safer Gambling Aotearoa if you want plain information first. Run by Health New Zealand, it lists signs of harm, practical tips and a finder for local support, for players and families alike. safergambling.org.nz

What Fun Looks Like When It Slips

Catching these early is easier than catching them late. Play is meant to cost only what you chose to spend, so if any of this sounds familiar, set a limit or take a pause before the next session.

Check these against your own week, honestly and without judgement.

Playing past the time you planned
Spending more than you set aside
Chasing a loss with another deposit
Hiding your play from people close to you
Borrowing money to keep playing
Feeling flat or short-tempered away from it
Boredom that only play seems to fix

Six Clear Replies

Plain Answers on Account Controls

Check whether a limit holds once set and how a pause differs from exclusion.

Where can I edit the deposit cap I chose at sign-up?+

Open the same limits section of your account and adjust the figure there. Keep the amount within money you can spend without touching rent, food or bills.

Can I set limits from my phone in the mobile version?+

Sign in on your phone and open the same limits area used on a desktop. Yes, the mobile view carries identical controls, so a figure can be set before play begins.

Why do you check my age before I can play?+

Check the age rule before you sign up: only people aged 18 or over may hold an account here. Identity is verified before activation, so underage play cannot start.

Does a self-exclusion have to run its full course?+

Plan around the full period: yes, a self-exclusion runs to the end of the period you chose and cannot be lifted early. Treat that time as settled before you confirm it; the block is set in your casino account because New Zealand has no national self-exclusion register.

Where do I send a request to close my account permanently?+

Email [email protected] and ask for permanent closure. State your account email clearly so support can match the request to your profile. Closure is different from a pause or a self-exclusion, so choose the option you actually need.

What does a short pause stop, and what brings play back?+

Pick a short pause for a brief stop: play is locked until the chosen break ends, and then access can resume. Self-exclusion is the longer block, so use it when a short rest is not enough. If the break feels hard, the Gambling Helpline Aotearoa is there at any hour.